Terms & Conditions

Thank you for visiting our website. This website is owned and operated by Complete Wellness Store Pty Limited (ACN #621 060 339). By accessing and/or using this website and related services, you agree to these Terms of Use (Terms), which include our Terms and Conditions and Privacy Policy. You should review our Privacy Policy and these Terms carefully and immediately cease using our website if you do not agree to these Terms.

In these Terms, ‘us’, ‘we’ and ‘our’ means Complete Wellness Store Pty Limited.

1          Registration

You may need to be a registered member to access certain features of our website.

When you register and activate your account, you will provide us with personal information such as your name and address, email address, telephone number and other optional personal information set out in your “My Account” portal. You must ensure that this information is accurate and current. We will handle all personal information we collect in accordance with our Privacy Policy.

When you register and activate your account, we will provide you with a user name and password. You are responsible for keeping this user name and password secure and are responsible for all use and activity carried out under this user name.

If you are under the age of 13 years, you may not create an account or register as a member. If you are 13 or older but under the age of 18, you represent that you have reviewed these Terms with your parent or legal guardian to make sure that you and your parent or legal guardian understand these Terms. If you are a parent or guardian permitting a person under the age of 18 (a Minor) to create an account, you agree to:

  • exercise supervision over the Minor’s use of our website and account;
  • assume all risks associated with the Minor’s use of our website and their account, including the transmission of content or information to and from third parties via the Internet;
  • ensure that the content and information that the Minor may encounter on our website are suitable for the Minor;
  • assume liabilities resulting from the Minor’s use of our website and their account;
  • ensure the accuracy and truthfulness of all information submitted by the Minor; and
  • provide the consents contained in these Terms on behalf of the Minor.

We may ask you to confirm that you have your parent’s or guardian’s permission and that they have agreed to these Terms on your behalf, and, even if we do not do this, we will assume that this is the case and will provide access to our website and your account on this basis.

2           Collection Notice

We collect personal information about you in order to process your purchase, respond to your enquiry, provide you with a member portal, process your registration and to provide you with functions, services and features available on our website and for purposes otherwise set out in our Privacy Policy.

We may disclose that information to third parties that help us deliver our services (including information technology suppliers, communication suppliers and our business partners) or as required by law. If you do not provide this information, we may not be able to provide all of our products and services to you.

Our Privacy Policy explains: (i) how we store and use, and how you may access and correct your personal information; (ii) how you can lodge a complaint regarding the handling of your personal information; and (iii) how we will handle any complaint. If you would like any further information about our privacy policies or practices, please contact us at info@completewellnessstore.com.au or via our contact form on our Contact Us page.

By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in the Privacy Policy and these Terms.

3           Accuracy, completeness and timeliness of information

The information on our website is not comprehensive and is intended to provide a summary of the subject matter covered. While we use all reasonable attempts to ensure the accuracy and completeness of the information on our website, to the extent permitted by law, including the Australian Consumer Law, we make no warranty regarding the information on this website. You should monitor any changes to the information contained on this website.

We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of this website or a linked website. You must take your own precautions to ensure that whatever you select for your use from our website is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems.

We may, from time to time and without notice, change or add to the website (including the Terms) or the information, products or services described in it. However, we do not undertake to keep the website updated. We are not liable to you or anyone else if errors occur in the information on the website or if that information is not up-to-date.

4           Promotions and competitions

For certain campaigns, promotions or contests, additional terms and conditions may apply. If you want to participate in such a campaign, promotion or contest, you need to agree to the relevant terms and conditions applicable to that campaign, promotion or contest. In case of any inconsistency between such terms and conditions and these Terms, those terms and conditions will prevail.

5           Purchases

When you purchase a product/s or service/s from our site as either a registered member or not, you agree to these Terms and the following specific Terms and Conditions in relation to the purchase of the product/s.

Terms and Conditions

The Terms and Conditions are accepted upon when indicating agreement at the time of making a purchase for a product/s or service/s. If you do not wish to accept our Terms and Conditions you will be unable to purchase your selected product/s or service/s and cannot utilise our site to place orders.

How do you purchase our products/services?

Products and services are purchased through our site by adding the item to the shopping cart and finalising the order with full payment and acceptance of Terms and Conditions.


Costs vary for individual products and can change at any given time.

Payment methods

We offer a payment gateway that allows you to utilise a credit card or Afterpay.

How will I receive confirmation of my purchase?

You will receive an email confirmation following the completion of your order from our website and also from our gateway provider.

Cancellation of order

After an order has been placed it cannot be cancelled. Our Returns and Exchanges Policy outlines the process and Terms for returning items purchased from our site.

Purchasing limit

In some instances such as certain sale items there will be purchase limits. If a product or service on our site has a purchase limit it will be clearly stated on the product description page next to the price of the product.

Shipping Costs

Shipping is a flat rate of $9.90, unless you are a member of our site and spend over $60 then shipping will be free.

Deliveries and damaged items

Every effort will be made to dispatch orders on either the same day or within one business day. Customers in metro regions should receive their orders within one to seven business days and this may take up to 10 days for those in rural regions. Tracking numbers will be provided on all orders.  

In the instance of items arriving faulty or broken, please take a photograph and email it to info@completewellnessstore.com.au within seven days of receipt. All broken or faulty items that we have been notified about within seven days of receipt will be replaced immediately at no extra cost to the customer.

Returns and exchanges

The Terms and processes for returning or exchanging products are set out in our Returns and Exchanges Policy


We offer no warrantee or guarantee for the products listed on our website unless it is clearly stated on the description page of the product.

In Australia, our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms and Conditions purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Competition and Consumer Act and other laws. Any and all other warranties or conditions which are not guaranteed by the Australian Consumer Law or the Competition and Consumer Regulation 2010 are expressly excluded where permitted, including liability for incidental or consequential damages caused by breach of any express or implied warranty or condition.


All information and material contained on our website is copyright protected and may not be duplicated, copied, modified, stored or adapted in any way without our written permission. You may use this material for your own personal reference only. Our content, as found within our website is protected and the copying, redistribution, use or publication by you of any such content is strictly prohibited except for a single copy for your personal reference. Your use of our website does not grant you any ownership right to our content.

6          Linked sites

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we do not endorse and are not responsible for the content on those linked websites and have no control over or rights in those linked websites.

7          Intellectual property rights

Unless otherwise indicated, we own or license from third parties all rights, title and interest (including copyright, designs, patents, trademarks and other intellectual property rights) in this website and in all of the material (including all text, graphics, logos, audio and software) made available on this website (Content).

Your use of this website and use of and access to any Content does not grant or transfer any rights, title or interest to you in relation to this website or the Content. However we do grant you a licence to access the website and view the Content on the terms and conditions set out in this Agreement and, where applicable, as expressly authorised by us and/or our third party licensors.

Any reproduction or redistribution of this website or the Content is prohibited and may result in civil and criminal penalties. In addition, you must not copy the Content to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

All other use, copying or reproduction of this website, the Content or any part of it is prohibited, except to the extent permitted by law. However, you are permitted to make one copy of a products details for the purpose of viewing the Content for your own personal use.

8          Unacceptable activity

You must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to our website, including but not limited to:

  • any act that would constitute a breach of either the privacy (including uploading private or personal information without an individual’s consent) or any other of the legal rights of individuals;
  • using this website to defame or libel us, our employees or other individuals;
  • uploading files that contain viruses that may cause damage to our property or the property of other individuals;
  • posting or transmitting to this website any non-authorised material including, but not limited to, material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party’s systems or network security.

If we allow you to post any information to our website, we have the right to take down this information at our sole discretion and without notice.

9          Warranties and disclaimers

To the maximum extent permitted by law, including the Australian Consumer Law, we make no warranties or representations about this website or the Content, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this website will be secure.

We reserve the right to restrict, suspend or terminate without notice your access to this website, any Content, or any feature of this website at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.

10          Liability

To the maximum extent permitted by law, including the Australian Consumer Law, in no event shall we be liable for any direct and indirect loss, damage or expense – irrespective of the manner in which it occurs–which may be suffered due to your use of our website and/or the information or materials contained on it, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date.

11          Jurisdiction and governing law

Your use of the website and these Terms are governed by the law of Queensland and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in Queensland.